Title:  Sales Account Specialist

Sales Account Specialist

• Contributes to customer retention by strengthening relationships through account management and maintenance.
• Serves customers by completing enrollments and conversion mailings, responding to requests, resolving complaints, and maintaining quality service.
• Prepares work to be processed by gathering, sorting, organizing, and recording data, information, and documents.
• Completes enrollments by analyzing and auditing documents, tapes, and transmissions, and researching and resolving processing problems.
• Completes conversion mailings by coordinating requirements and developing plans.
• Provides information by collecting, analyzing, and summarizing data, and responding to requests.
• Resolves complaints by investigating issues and composing responses, referring non-standard complaints and potential lawsuits to legal or government affairs departments.
• Maintains quality service by monitoring standards and advising supervisor of potential problems.
• Contacts prospective clients and maintains regular communication with existing accounts.
• Prepares reports, bids, and contracts by collecting and analyzing information.
• Employs research and data-gathering skills to prepares pricing models, proposals, and presentations.
• Monitor market trends and adjust sales efforts accordingly.