Title: Transition Management Specialist
Process Synergy, Inc (KAR0)
Location:
Pasig City (AAC0), PH
Date:
Mar 28, 2025
Description:
- Assist Account Manager in Introducing PROSYNC products and services to prospective clients
- Collaborate with the Operations and Support teams to ensure all engagement requirements are understood and worked on. Proactively work with client proponents to ensure their needs are met
- Assist in Time and Motion Study for new engagements and review for potential savings (e.g. shortened process steps, technology interventions - if feasible)
- Ensure that all of the client requirements are considered in the proposal
- Facilitate the solution offering to the client
- First point of escalation during implementation phase, ensuring appropriate and proactive client communications while setting realistic expectations
- Ensure that transitions are planned and carried out within the timeline
- Keep all parties involved with the transition updated on its progress
- Facilitate milestone review meetings with stakeholders
- Assess all potential risks and issues which may arise during project transition
- Ensure seamless transfer of account to Operations