Title: Process and Quality Assurance
Pasig City (AAC0), PH
- Process Improvements: analyze, standardize, document, and train on processes; run time studies; maintain IAL and templates; provide admin support.
- Time Accounting / Chronos Admin & Productivity: create codes, generate compliance/productivity reports, configure timekeeping, grant access, prepare data files, train new hires.
- CSAT Survey Administration & Reporting: manage respondent data, release surveys, collect and report feedback, coordinate action plans, produce CSAT/status/annual reports.
- Information Asset Library (IAL) Administration: maintain organized IAL, ensure up-to-date documents, enforce versioning, liaise with IT for issues.
- Proposal Quality Reviews: assist with proposal quality, track status and TAT.
Job Segment:
QA, Quality Assurance, Technology, Quality