Title: Business Center Analyst - C5, Pasig Based

Process Synergy, Inc (KAR0)

Location:

Pasig City (AAC0), PH

Date: Jan 12, 2026

Description:

Position	Business Center Analyst
Work Base	C5 , Ugong Pasig
Qualifications	Graduate of any four year course
	Knowledgeable in Microsoft Office
	Willing to do shifting schedule
	Average typing skills
	Work experience in a food chain industry is an advantage
Job Description	The project entails addressing and monitoring the status of the various types of customer inquiries that are coursed through SMIS Customer Care (ie: inbound and outbound calls, walk-in, e-mail, fax, SMS, etc.), as well as ensuring accurate processing of all required transactions (e.g. purchase orders, bad orders, MODCON) of SMIS key accounts assigned to Business Center.
	Inbound Activities
	Performs Receives and answers calls, attends to requests for information from various stakeholders (customers, business partners, employees and stockholders) pertaining to SMC products and services
	Handles inquiries, requests or complaints for immediate response and resolution
	Order-taking functions aligned with business needs
	Monitors and tracks status of inquiries
	Prepares consolidated reports which highlight status of calls and performance results
	Assists in updating the operations manual and primer based on the enhancements made in the call center (ie: telephone system and database enhancement)
	Outbound Activities
	Performs customer trailer calls to assess the effectiveness of the service providers in handling inquiries (Customer satisfaction: verification activities on clients’ satisfaction as to product or service)
	Performs telemarketing functions (Telemarketing: promotion of products and services to increase sales volume)
	Performs sales campaigns
	Initiates lead generation type of activities (ie: cross selling, up selling)
	Conducts customer satisfaction surveys
	Non-Call Handling/ Back Office Activities
	To accomplish accurately and completely non-call tasks (ie: special assignments, SAP CRM logs, encoding of orders, retrieval of voice mail, call pilot messages, email inquiries, Knowledgebase updates, walk in customer, etc.)
	Ensures accurate processing of transactions (ie: order and inquiry processing and escalation)
	Achieves a minimum rating of 2 in the Quality Assurance scoring for call handling tasks
	Prepares and accomplishes required reports used in the alignment of SMIS and key account standards (ie: exception list)
	Assists checkers in document retrieval and database administration
	Document Management
	End-to-end Document Grooming
	Prepare documents for scanning including but not limited to removal of staple wires, fasteners and folder slides
	Straighten, align documents for scanning
	Gather documents and insert patches
	Group documents following the arrangement set by the clients
	Document Scanning
	Perform actual scanning of documents
	Review and reprocess obscure images
	Encode filename and required labels
	Quality Control
	Check scanned document/digital images for consistency and quality
	Identify and re-scan missed documents/digital images
	Indexing and Storing of Documents
	Remove document patches
	Staple, fasten and bind documents back to its original form
	Arrange and store documents based on the arrangement set by the clients
	Trade Asset Management Activities
	BACK OFFICE:
	Performs retrieval and validation of forms for Assets Deployment
	Performs retrieval and validation of forms for Assets Pull out
	Performs retrieval and validation of forms for Assets Pull out and Transfer
	HELPDESK:
	Accommodates and processes service call for Repair on site
	Accommodates and processes service call for Pull out of Asset
	Accommodates and processes service call for Replacement of Asset