Title:  Customer Care Representative - Social Medial Management

REQUIREMENTS:

• Graduate of any four- year course
• Above average written and verbal communication skills
• Willing to work in shifting schedule
• Willing to work onsite (Mandaluyong City)
• Proven experience in customer service or social media management

JOB SUMMARY:

• Project Overview: This role involves facilitation of the Company's social media presence, including keeping social media channels updated and brand-focused, and recommending new social media avenues and ways of connecting with audiences

KEY RESPONSIBILITIES:

• Manages Social Media Channels:
  • Oversees company presence on Facebook, YouTube, Instagram, TikTok, Twitter, and other relevant platforms.
• Engagement:
  • Actively comments and addresses concerns on social media
• Customer Issue Resolution:
  • Addresses customer issues, ensuring contract service levels and objectives are met.
    • Inquiry Management:
      • Responds to inquiries via calls, mobile phone calls, emails, etc.
    • Reporting:
      • Prepares consolidated reports as required by the business.
    • Escalation:
      • Properly escalates complex inquiries to supervisors or service providers.
    • Lead Generation:
      • Initiates cross-selling and up-selling activities.
    • Confidentiality:
      • Maintains strict confidentiality of sensitive information in compliance with the Data Privacy Act.

Training:

• Successful candidates will undergo an Orientation and Training Program to equip them with the necessary skills for the role.