Title:  Customer Care Representative - Local Financial Account

Position Title: Customer Service Representative

Work Base: SMPC, Mandaluyong

Qualifications: Graduate of 4-year course or completed at least 2 years in College; preferably with Financial background or at least owns a credit card; good communication skills 

Project Details:

• Serve as a single point of contact for selected banking products and services.
• Optimize manpower and resources to deliver efficient customer support.
• Maintain standardized service levels to enhance customer satisfaction.

Training Completion Period:

• Upon hiring, complete an Orientation and Training Program to gain essential skills and knowledge.

Tasks, Duties & Responsibilities:

• Credit Card Processing: Address inquiries about product features, applications, transactions, fees, loyalty points, promos, and merchant-related concerns.
• Deposit and Loan Products: Resolve simple inquiries on product features, interest rates, and FX rates; refer complex issues to appropriate bank units and follow up with clients.
• Cash Management and Alternative Delivery Channels: Answer FAQs, provide User IDs, reset accounts, follow up on requests, handle corporate and Retail Internet Banking (RIB) services, and resolve technical or financial complaints.
• E-Banking Services: Tag lost/captured cards, support ATM and debit-related issues, handle bills payment errors, interbank transfers, unauthorized withdrawals, and provide information on ATM/branch locations, service charges, and account access.

Key Skills:

• Excellent communication and problem-solving skills.
• Strong customer service orientation and attention to detail.
• Proficiency in using call center software and basic office tools (e.g., MS Office).
• Ability to handle multiple tasks and meet deadlines.