Title: Business Systems Associate - Loyalty and Promotions Systems 1

Petron Corporation (PCZ0)

Location:

Mandaluyong City (ABK0), Philippines

Date: Jun 2, 2025

Description:

DUTIES & RESPONSIBILITIES: (Main outputs or tasks which are carried out)
OVERALL
1.	Gains a deep understanding of fleet, e-Fuel systems and related cards business applications in the market - including their capabilities, strengths and weaknesses, as well as the associated vendor landscape. Understand the cards business priorities with respect to overall Petron business objectives. Understand the objectives, strategies, business processes and organizational structure related to cards business group and retail sales. Understands how customers experience cards business systems at the service stations.



2.	Formulates a point of view on the suite of solutions "ideal" to be applied given his/her understanding of the current state and leading practices. Communicates IT's point of view to the business on issues, challenges and opportunities related to the business system/s in scope.

3.	Coordinates with the business side representatives to regularly align the IT roadmap for the system/s assigned to the division/department's directions and priorities.


4.	Translates the prioritized roadmap into a service design (combination of IT Projects, Program Changes, Service Requests and Incident Requests). Works with the business to recommend metrics and SLAs that need to be achieved.
6.	Regularly reviews the suite of applications under his/her span of responsibility and proposes ways to improve the services to Petron business, its dealers and customers.
7.	Understands the functional and technical features of the business application/s in scope.
IT SERVICE DELIVERY
8.	Accountable for timely and quality delivery of service requests and incident requests in accordance with SLAs and quality expectations. Manages IT service delivery to end customers (i.e., motorists), dealers and business counterparts. For system incidents, applies structured problem solving techniques (issue isolation, root cause identification) to methodically resolve issues. Fosters a continuous improvement approach in identifying longer term solutions for recurring incidents.


9.	Oversees the timely and quality delivery of system change requests (i.e., system enhancements, modifications, new functionalities) and implementation projects related to the systems in scope. Applies rigorous project management and systems development lifecycle (SDLC) principles in executing IT projects and system changes, thereby minimizing risks and system incidents.

10.	Coordinates closely with IT security professionals to design well controlled and secure IT systems. Ensures compliance with IT policies. Addresses application layer IT security vulnerabilities and remediates internal control weaknesses.
11.	Applies sound system quality, testing and validation strategies to minimize defects and issues in the system. Understands and applies controlled IT processes.

ADMINISTRATIVE
12.	Identifies and suggests resourcing needs (staff augmentation, managed services, vendors) required to deliver business systems services.

13.	Manages bills, prepares and reviews contracts related to applicable vendor/s in a timely and quality manner.
14.	Builds relationships with counterparts in the business.
15.	Oversees staff augmentation and vendor - driving results, managing their delivery, resource management
16.	Provides timely, clear and accurate reporting of status, progress and issues.
17.	Manage multiple tasks, prioritize responsibilities, and maintain an organized way of executing roles and responsibilities.
18.	Performs other related jobs and special projects that may be assigned by the Retail Systems Solution Manager.